My Account

The My Account page can be accessed by clicking My Account from the main navigation.

If you are an account administrator, click Users from the main navigation, then click the My Account link from the sidebar navigation.

E-mail - used to log into the control panel, and for password reset requests.

Password must contain:

  • at least 8 characters
  • upper and lower-case letters
  • at least one number
  • at least one special character (!, @, #, $, ^, &, or *)

Security Questions

If your company has enabled Enhanced Security, each user will be required to setup a set of Security Questions.

When users attempt to log in from a new IP address, or reset their password they will be required to answer a security question.

To manage Security Questions, first navigate to the Users (client admins) or My Account page. Then click the Security Questions link from the sidebar navigation.

 security-questions.jpg

Registered IP Addresses

If your company has enabled Enhanced Security, you will have the option of managing Registered IP Addresses for your individual user account.

To manage Registered IP Addresses, first navigate to the Users (client admins) or My Account page. Then click the Registered IP Addresses link from the sidebar navigation.

If you access this site from an IP address other than those listed on this page, you will be required to answer a security question in addition to providing your username and password.

If you would like to remove an IP address from the list, check the box next to the corresponding IP address, then click the Remove Selected IP Addresses button.

registered-ips.jpg

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