Network Security Enhancements are In Progress

Update: 3/28/2017

We are in the process of updating our network security for specific IP addresses within our secure hosting environment.  Once the enhanced security changes are in place we will update this support post.

Customer websites located on our "S22" and "S17" servers will be monitored by our Web Application Firewall device.  This device is intended to minimize web traffic with malicious intentions. 

Visit https://practisinc.com/waf to check if your website traffic is monitored by the enhanced security feature.

Web Application Firewall (WAF) Error

Customers or users that experienced the sample error page presented below, should contact our support team at: support@practisinc.com.  You can also reach us by phone by calling 704-887-5300 , option 2.

Provide the details of the web page you were attempting to access as well as the details of any error notice.

The error notice will resemble the following:

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Requested URL cannot be found

404 Not found

Reference ID:   8ad27158-0019-11e6-b9da-000af70f4de8

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The Reference ID will be different for each blocked request.
 

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Update: 6/23/2016

The new network security enhancements are now in place and helping to minimize malicious activity directed at our dedicated web application servers.

We are currently monitoring and blocking suspicious requests associated with PractisForms and EncounterCSS. 

If your website includes a secure Practis Form and you or a visitor to your website  experience the error message below please copy and email the error details to our support team at:  support@practisinc.com

You may also contact our Support Center by calling 704-887-5300 , option 2

The error notice will resemble the following:

---------------------------------------------------------
Requested URL cannot be found

404 Not found

Reference ID:   8ad27158-0019-11e6-b9da-000af70f4de8

---------------------------------------------------------
The Reference ID will be different for each blocked request.
 
Please check back for updated information.

 

Update: 5/05/2016

On Wednesday May 11 at 3pm EST we will be performing additional testing of the new security enhancements. There should have no impact to customer website's.

Depending on the results of this testing phase, we will be scheduling the date the enhancements will be moved into production.

Update: 4/29/2016

On Monday May 2 we will be testing the new security enhancements. This "soft roll-out" will last for several hours and should have no impact to customer website's.

Depending on the results of this testing phase, we will be scheduling the date the enhancements will be moved into production.

Update: 4/18/2016

We are planning the roll-out of new security enhancements within our secure network environment. This enhancement is intended to provide additional protection against a variety of server and website attacks from external sources. As this new feature is implemented, there maybe instances where a user encounters an error notice.

The error notice will state the following:

Requested URL cannot be found

404 Not found

Reference ID: 8ad27158-0019-11e6-b9da-000af70f4de8

If you encounter this error notice, please contact our Support Center by calling 704-887-5300 Option 2

Please check back for more details.

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